Information Technology's Role in Business
- Informational technology is everywhere in business.
Information Technology's Impact on Business Operations.
- Business functions receiving the greatest benefits from information tecnhnology-customer service, finance, sales and marketing, IT operation, operation management, HR and security.
- Information Technology Goals.
- Reduce cost, loyalty, generate growth, global expansion.
- Common department in organization-accounting, human resources, management information system.
- Organizations typically operate by functional areas or functional silos.
- Functional areas are interdependent.
Information Technology Basics.
- Informational technology (IT)- a field concerned with the use of technology in managing and processing information.
- Information technology is an important enabler of business success and innovation.
- Management information systems (MIS)- a general name for the business function and academic discipline covering the application of people, technology, and procedure to solve business problems.
- MIS is business function, similiar to Accounting, Finance and Human Resources.
Data, Information, and Business Intelligence.
- Data-raw facts that describe the characteristic of an event.
- Informational-data converted into a meaningful and useful context.
- Business intelligence-applications and technologies that are used to support decision-making efforts.
- For example, if you building a system to track students:
-Data might included height, name, and hair color.
-Information might include student to professor ratio, number of students who pass the course.
-Information might include student to professor ratio, number of students who pass the course.
- If you were building a system to track inventory:
-Data might include chair manufacturer, chair color.
-information might include number of chairs required for students in each class.
- IT Resourse-people use, informational technology to work with, information.
- Information-Functional Culture-Employees use information as a means of exercising influence or power over others. For example, a manager in sales refuses to share information with marketing. This causes marketing to need the sales manager's input each time a new sales strategy is developed.
- Information-Sharing Culture-Employees across departments trust each other to use information (especially about problem and failures) to improve performance.
- Informational -Inquiring Culture-Employees across departments search for information to better understand the future and align themselves with current trends and new directions.
- Information-Discovery Culture-Employees across departments are open to a new insight about crisis and radical changes and seek ways to create competitive advantage.
Tiada ulasan:
Catat Ulasan